Municipality of Zábřeh: End of manual identity management with Wren:IDM.

The Municipal Office of Zábřeh manages around 250 digital identities across a wide range of user groups – including office staff, municipal police, library employees, personnel of contributory organizations, city council members, and external contractors. This diversity created a clear need for a centralized and transparent identity management (IDM) solution capable of addressing the unique requirements of each user category and the systems they access.

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The challenge: manual identity management that couldn’t keep up

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Managing user accounts was complicated and time-consuming

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Everything was handled manually through spreadsheets and emails

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Tracking access rights was unclear and inefficient

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All changes had to be processed by the IT department, creating a bottleneck

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Delays in granting or revoking access were common

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Manual processes were prone to human error and posed security risks

The solution: secure, automated, and user-friendly Wren:IDM

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Automated management of users and their access rights

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Elimination of manual errors (e.g. duplicate or incorrect entries)

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Clear and traceable workflows (HR, approval, and system-level)

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A unified, intuitive self-service interface for end users

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Direct approval of access requests by supervisors or role/application owners

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Transparent reporting of identities and their permissions

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Integration with all key systems used by the city: Active Directory, Exchange, E-spis, government systems and more – including manually managed systems and Intranet

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Reliable system

“The deployed product met all the requirements and expectations of the Municipal Office. The system is clear and intuitive – users couldn’t ask for anything simpler!“

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Excellent collaboration

“Over the past year, working with Orchitech has been the best experience of all our projects. We appreciated the excellent and responsive communication, the flexibility, and the expertise of their well-coordinated team.”

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Tangible impact

“The key benefit is significantly faster onboarding of new users and easier assignment and management of access rights based on user roles. This reduces the burden on the IT department and improves user satisfaction.”

— Veronika Kašparová, Head of IT Department, Municipal Office of Zábřeh

Solving the tough problems

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The role structure in the HR system didn’t match the legacy access tables, so real access data had to be extracted directly from production environments.

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Several systems lacked test environments, so functionality was verified in read-only mode on production instances. Multiple dry-run testing rounds ensured the solution was 100% ready for live deployment.

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Invalid HTTP responses from one system were successfully resolved in cooperation with its vendor.